We're Hiring!

 

Workflow Manager

 

Description:

CLM is experiencing strong growth, and is looking for experienced workflow manager who can quickly understand our clients' needs and objectives and has the ability to efficiently translate them into clear and concise logistical gameplans. The workflow manager will help client stakeholders, product owners, and creative/production teams communicate effectively throughout each stage of a project or program. This position is rich in variety: As a full-service marketing agency, CLM produces a broad range advertising and marketing work including video, TV advertising, print advertising, web and app development, content, social media, email, direct mail, and public relations. This position demands a proactive problem solver who can manage team resourcing dynamics, manage project financial performance, clearly communicate status, establish and own all milestones, and drive progression towards dates for dozens of marketing and advertising deliverables.

 

Responsibilities:

  • Owns agency workflow across all accounts as well as internal agency projects
  • Works with client, account service, and creative/production teams to set priorities, build roadmaps, and facilitate logistics working sessions
  • Leads all job status and progress meetings and communications
  • Monitors progress of all work and proactively drives teams to prioritize work to meet milestones
  • Establishes dates required for completion of activities and evaluates impact of change to the overall timeline
  • Ensures key milestones are met or reset on a daily and hourly basis
  • Ensures job specs and key quality and accuracy criteria are met
  • Anticipates needs, issues, opportunities and obstacles to keep workflow moving efficiently and effectively to meet client, account, and creative expectations
  • Learns and owns all workflow and time-tracking processes and tools
  • Works with client stakeholders to efficiently, clearly and concisely document schedules as well as quality and success measurements
  • May function as a client proxy for logistics
  • Removes impediments from the delivery team members
  • Provides accurate and frequent status to internal teams on a regular basis
  • Manages resourcing based on project needs, and recommends creative assignments
  • Provides necessary external status reporting to clients as needed
  • Facilitates understanding of clients' environment to properly set up project teams, identify needed documentation, and setup status reporting
  • Produces estimates and timelines based on solution options
  • Creates exceptional quality project setup documents detailing scope, assumptions, success criteria, and risks
  • Proactively works to eliminate blocks and impediments to work progress
  • Facilitates team retrospectives, stand ups, and sprint planning sessions
  • Proactively identifies dependencies and issues between teams and facilitates resolution
  • Tracks project scope changes, delivery timing, and key project metrics
  • Perform desk checks and ad hoc testing before, during, and after project deployment
  • Perform regular post-production deployment checks

 

Required Skills and Experience:

  • College degree or business systems analyst experience
  • Bachelor's degree in business administration, computer science, project management, marketing, or equivalent experience
  • 5+ years of analyst, project management, technical, and/or business experience
  • Understanding of agile development methodologies, specifically scrum
  • Ability to break down and simplify complex problems and systems into smaller and more consumable components
  • Ability to provide proactive and assertive service in problem solving, managing financial success of projects, maintaining timelines, and reducing inefficiency
  • Strong interpersonal skills and ability to resolve conflict with productive outcomes
  • Ability to be an effective and valuable part of a team
  • Ability to effectively work across departments with diplomacy and a firm understanding of other's roles and perspectives
  • Ability to view problems in context at the system level and align solutions with the strategic direction of our clients and agency
  • A proactive, adaptable, and flexible mindset
  • Excellent attention to detail
  • Demonstrable ability to operate under tight deadline with complex variables
  • Ability to work across multiple projects and teams
  • Ability to manage workload with minimal supervision
  • Strong written and verbal communication skills
  • Experience with one or more project/workflow management systems

 

 

Senior Account Executive

 

Purpose:

If you’re an experienced account exec looking for a senior role in a dynamic, growing, full-service agency, CLM is looking for you. CLM is one of Idaho’s largest agencies and the State’s largest media buying agency in terms of volume. As an account executive, you will partner with strategic accounts to help them develop and grow their business thereby helping yourself and CLM to develop and grow. We are a scrappy, agile agency that strives to move quickly and strategically, and you should be a high IQ, high-energy performer. See our current team, portfolio, blog and other agency details at: www.clmnorthwest.com

 

Key Responsibilities:

  • Maintain regular and professional contact between the agency and assigned clients
  • Constantly manage and exceed client expectations, as well as those of other agencies and vendors/partners
  • Interface with various agency departments to meet project and campaign milestones
  • Develop strategic marketing plans as a client partner and agency leader
  • Execute strategic plans: measure, learn, communicate, iterate
  • Grow business within existing accounts
  • Keep apprised of clients’ projects throughout their life
  • Be the agency’s subject matter expert on assigned clients’ business
  • Act as the client advocate within the agency
  • Mentor, demonstrate and empower critical thinking for direct reports and those on other teams
  • Demonstrate excellent decision making, organization, planning and problem solving skills; plus, proven ability to anticipate and identify critical issues needing escalation
  • Review and approve billings prior to release to clients
  • Represent the agency at industry and community functions
  • Help in agency new-business pitches as assigned

 

Education and Experience:

  • Four-year college degree—marketing or advertising major preferred
  • 10+ years agency experience
  • Seven or more years of account management experience

 


This is a fantastic opportunity to work and grow with a top Idaho agency. Visit our Contact Us page and submit your resume and cover letter to us.

 

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